FAQ's

We are proud to call the Sunshine Coast, Queensland our home base. Our vibrant location inspires our work and fuels our passion for serving our community and beyond.

No, we don't. We operate exclusively online, providing our customers with convenient access to our products/services from anywhere with an internet connection. This allows us to focus on offering a seamless and efficient online shopping experience while keeping our overhead costs low, ultimately benefiting our customers with competitive pricing and a wide range of options.

We take pride in supporting Australian small businesses that share our values, especially those dedicated to environmental sustainability. Our products are sourced exclusively from such partners who prioritize eco-friendly practices, ensuring that each purchase you make not only supports local artisans and entrepreneurs but also contributes to a greener future for our planet.

At the Wholesome Gift Hub, environmental responsibility is at the core of everything we do. We take several measures to minimize our ecological footprint and promote sustainability. Firstly, we exclusively source products that are designed with sustainability in mind, ensuring they are eco-friendly and sourced from small Australian businesses that share our values. Additionally, our gift boxes are meticulously packaged in recycled and recyclable materials, reducing waste and promoting a circular economy. Furthermore, we prioritize eco-consciousness even in our delivery process by partnering with a delivery service that is 100% carbon neutral. These efforts reflect our commitment to protecting the planet and preserving its resources for future generations.

Your gift box is meticulously packed to ensure its safe delivery and presentation. We begin by securely placing your chosen products in eco-friendly paper shred within a recyclable gift box. This gift box is then sealed with our branded tape or ribbon, adding a touch of elegance to your package.

To further safeguard your items during transit, the gift box is carefully nestled within a separate recyclable shipping box. We utilise eco-friendly fill material to cushion the contents and minimize any movement during transportation. This comprehensive packing approach guarantees that your gift box arrives intact and ready to delight its recipient.

Absolutely! We understand the importance of adding a personal touch to your gift. When placing your order, simply leave your heartfelt message in the designated area during checkout. Rest assured, we will include a complimentary card with your message alongside the gift box, ensuring that your sentiments are conveyed beautifully to the recipient.

While we meticulously curate each gift box with thoughtful consideration, we understand that personal preferences vary. If you wish to modify an item within the gift box, we're more than happy to assist you! Simply reach out to us at hello@wholesomegifthub.com.au, and our team will work with you to accommodate your request. Your satisfaction is our priority, and we're dedicated to ensuring that your gift box is tailored to your preferences.

We are happy to include free shipping for all orders over $100 for one address. For all orders over $100, shipping costs are not included in the product prices. However, we strive to provide transparent and fair shipping rates to our customers. During the checkout process, you will be able to view the shipping costs associated with your order before finalising your purchase. If you have any questions or concerns regarding shipping fees, please don't hesitate to contact us at hello@wholesomegifthub.com.au. We're here to ensure that your ordering experience with us is smooth and convenient.

Orders placed with us are processed and dispatched each business day (Monday – Friday). If you place an order on a Public Holiday or over the weekend, it will be processed and dispatched on the following business day.

For standard delivery, please allow 1 – 5 business days for delivery within metro areas.

If you opt for Express delivery, you can expect your order to arrive within 1-2 business days.

While we strive to expedite the delivery process, please note that once the parcels are in the hands of the courier service, we have limited control over the delivery timeframe. Should you encounter any issues with delivery time frames, please don't hesitate to reach out to our office. We're here to assist you in finding a suitable solution. Your satisfaction is our priority, and we're committed to ensuring that your gifts reach you or your recipient in a timely manner.

We offer the option for "Authority to leave," which can be selected during checkout. If you choose this option and no one is home to receive the delivery, the courier service will assess whether it's safe to leave the parcel unattended. If deemed safe, the parcel will be left at the delivery address.

However, if there isn't a safe place to leave the parcel, the courier will make a second delivery attempt. If the second attempt is unsuccessful, the parcel will be taken to the closest collection point, and a card will be left with the collection details for your convenience.

If "Authority to leave" is not selected and no one is available to receive the delivery, a card will be left at the delivery address with instructions to collect the parcel from the nearest collection point specified on the card.

We strive to provide flexible delivery options to ensure the smooth receipt of your order. If you have any further questions or concerns regarding delivery arrangements, please feel free to reach out to our customer service team for assistance.

While we strive to accommodate your delivery preferences, we must acknowledge that for domestic shipping, we rely on estimates provided by courier companies. Therefore, we are unable to guarantee delivery on a specific day. However, we can certainly aim for a particular day when dispatching the gift from our end.

For customers on the Sunshine Coast seeking same-day delivery, we can arrange delivery on specific business days. Please note that this service is available exclusively for same-day deliveries within the Sunshine Coast region.

Although we cannot guarantee exact delivery dates, we endeavor to fulfill your requests to the best of our ability. If you have any special requirements or preferences regarding delivery timing, please feel free to reach out to our team, and we will do our utmost to accommodate your needs. Your satisfaction is our priority, and we are committed to providing a seamless gift-giving experience.

Absolutely! Once your parcel has been collected by our trusted couriers, you will receive shipping notifications along with the tracking number. These notifications will be sent to the billing contact details provided during checkout. This allows you to conveniently track the progress of your delivery and stay informed about its status every step of the way. If you have any further questions or need assistance with tracking your order, please don't hesitate to reach out to our customer service team. We're here to ensure that your gifting experience with us is as smooth and stress-free as possible.

If you find yourself in a situation where you haven't received your parcel or a collection card, we understand the concern and inconvenience this may cause. Please reach out to our office immediately at hello@wholesomegifthub.com.au. Our dedicated team will promptly investigate the matter further on your behalf. We are committed to ensuring that you receive the exceptional service you deserve and will work diligently to resolve any issues regarding the delivery of your parcel. Your satisfaction is our priority, and we're here to assist you every step of the way.

At the Wholesome Gift
Hub, we prioritize your satisfaction with our products and services. While we do not offer refunds or exchanges for change of mind, we take every precaution to ensure that your goods are securely packaged to prevent damage during transit.

In the rare instance that your product arrives damaged or faulty, please reach out to us promptly at hello@wholesomegifthub.com.au within 48 hours of receiving your delivery. Our dedicated team will gladly assist you in resolving the issue by providing an refund or replacement product within 7 days. Your peace of mind and satisfaction are important to us, and we're committed to ensuring that you receive only the highest quality products from The Wholesome Gift Box.